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When you use one of our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
We build a range of services that help from all walks of life reach and interact with the world in new ways. Our services include:
You can use our services in a variety of ways to manage your privacy. For example, you can sign up for an IQ Messaging Account if you want to create and manage and distribute content like emails and voice, or text messages. And you can use many IQ Messaging services when you’re signed out of our sites, like searching on IQ Messaging’s web site, watching posted how to videos or interacting with our automated phone or SMS systems. Or enable JavaScript if it is disabled in your browser.
We want you to understand the types of information that we collect as you use our services
We collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which services that you’ll find useful, which support videos you might find helpful. The information IQ Messaging collects, and how that information is used, depends on how you use our services and how you manage your account(s).
When you’re not signed in to an IQ Messaging Account, we may store the information we collect with unique identifiers tied to the browser, application, or device(s) you’re using. This helps us do things like maintain your language preferences across browsing sessions.
When you’re signed in, we also collect information that we store with your IQ Messaging Account, which we treat as personal information.
When you create an IQ Messaging Account, you provide us with personal information that includes your name, email address and a password. You may also provide us with phone numbers or payment information. Even if you aren’t signed in to or even created an IQ Messaging account or service, you might choose to provide us with information — like an email address or phone number to receive updates, price quotes, or other information about our services or product offerings.
We may also collect the content you create, upload, link to, receive, or distribute from others when using our services. This includes things like emails and text messages, photos, videos, documents, notes, announcements and any other content that you create, upload, link to, or otherwise communicate to or distribute from one of our systems.
We collect information about the apps, browsers, and devices you use to access IQ Messaging services, which helps us provide features like optimum product updates, feature sets, image sizing and screen resolutions.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We may also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We may also collect this information when device contacts our servers — for example, when you communicate with a service, install an app or when an application checks for updates. If you’re using an IQ Messaging app, your device may periodically contacts IQ Messaging servers to provide information about your device and connection to our services. This information includes things like your device type, carrier name, crash reports, and which apps you've installed.
We collect information about your activity while using or interacting with one of our services, which we use to do things like connect you to the correct account, text message. The activity information we collect may include:
If you use our services to make and receive calls or send and receive messages, we may collect telephony log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information, and types of calls.
We may also collect information about your location when you use our services, which helps us offer features like driving directions and location-based service offerings.
Your location can be determined with varying degrees of accuracy by using various means including:
The types of location data we collect depend in part on your device and what service you are using.
In some circumstances, IQ Messaging also collects information about you from publicly accessible sources. For example, we may collect information about you from trusted partners, including marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We may also receive information from advertisers to provide advertising and related services.
We may use various technologies to collect and store information, including but not limited to cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use data to provide you with services that you have subscribed to, interested in, opted into , and to simply build better services.
We use the information we collect from all our services for the following purposes:
We use your information to deliver our services, like processing in or out bound messages or helping you share content to your contacts or groups.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most often used, or what devices are most frequently used with our services.
We use the information we collect in existing services to help us develop new ones. For example, understanding how people organize their contacts could help use improve our group features.
Provide personalized services, including content and ads.
We use the information we collect to customize our services for you, including providing recommendations, personalized content, and messages. For example, IQ Messaging can include contact first names when sending or receiving communications.
If you are opt-in to a group, we may also show you personalized messages based on your subscribed groups. For example, if retailer sells computers and printing equipment, the owner may send out a personalized message to members of their “Mac Users” group. So, you may receive a message or call letting you know of a new Mac Book Pro model that has just arrived in stock.
We don’t share information that personally identifies you with advertisers,, such as your name or email, unless you ask us to.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. We use a variety of tools to do this, including Google Analytics.
We use information we collect, like your name and email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your IQ Messaging Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact IQ Messaging, we’ll keep a record of your request in order to help solve any issues you might be facing.
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm IQ Messaging, our users, or the public.
We use different technologies to process your information for these purposes. We may use automated systems that analyze your content to help ensure compliance with state and federal laws, personalized ads, or other features tailored to how you use our services. And we analyze your content to help us detect abuse such as spam, malware, and illegal content.
We may combine the information we collect among our services and across your devices for the purposes described above in order to improve IQ Messaging’s services and product offerings.
We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
When you’re signed in, you can always review and update information in our administration area.
IQ Messaging Dashboard allows you to manage information associated with specific products.
Manage your contact information, such as your name, email, and phone number, content, groups, contacts, and billing information.
There are also other ways to control the information IQ Messaging collects whether or not you’re signed in to an IQ Messaging Account, including:
We do not share your personal information with companies, organizations, or individuals outside of IQ Messaging except in the following cases:
We’ll share personal information outside of IQ Messaging when we have your consent. For example, if you have opt-in to a group then the group or organization administrator(s) may be able to see your first name and phone number.
We may also provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we may utilize a service provider to help us with customer support.
We will share personal information outside of IQ Messaging if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
If IQ Messaging is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
We build security into our services to protect your information
All IQ Messaging products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and IQ Messaging from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
You can content and contacts from your IQ Messaging Account at any time
You can export a copy of any content in your IQ Messaging Account if you want to back it up or use it with a service outside of IQ Messaging.
In some cases, we may retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
We maintain servers in many locations and your information may be processed on servers located outside of your state or country. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the EU-US and Swiss-US Privacy Shield Frameworks.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
This Privacy Policy applies to all of the services offered by IQ Messaging and its affiliates, including services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
We may change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your notification. We always indicate the date the last changes were published, and we will offer access to any archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).